Help, grievances, and appeals

Ask for assistance or report a concern through a protected channel. Do not include sensitive personal information in an email subject.

This portal is not an emergency service. If someone is in immediate danger, use the emergency or safeguarding channel published for your location.

General help

For programme information, account access, or help using the portal, contact the adiNGO support team.

Contact us

Privacy or safeguarding

Use the privacy centre for data-rights requests. Urgent safeguarding concerns should follow the organisation’s published reporting channel.

Open privacy centre

Your support requests

Authenticated ticketing is separate from the public help information above.

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